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  • Change Your Customer Engagement Game

    Pega Implementation for Digital Transformation

LTIMindtree + Pega

Change Your Customer Engagement Game

LTIMindtree has strengthened its growing digital business with a suite of capabilities in Pega implementation space by acquiring Ruletronics, in 2019. A pure-play Pega consulting and implementation company with offices in the UK, USA, and India, Ruletronics enables businesses to transform and evolve digitally by providing innovative BPM and CRM solutions. It enhances and strengthens LTIMindtree’s Pega Implementation Services help build the roadmap for Digital Transformation, Strategy, Customer Services, RPA and Decisioning.

Pega

Pega Implementation Services

Let LTIMindtree and Pega build the roadmap for your Digital Transformation. As a Gold Pega partner LTIMindtree, along with Ruletronics, brings a deep well of expertise in Pega platform services, Machine Learning and Analytics. Together, we have proven success in applying unparalleled Pega expertise to consistently solve digital transformation challenges for some of the world’s largest companies across all industries including BFSI, Communications, Media & Entertainment, Insurance, Manufacturing, Life Science, Health Care and many more.

Industries We Serve

Banking & Financial Services

Banking & Financial Services

Our Banking and Financial Services (BFS) leverages process, industry and technical knowledge to offer end-to-end solutions.

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Banking & Financial Services

Our Banking and Financial Services (BFS) leverages process, industry and technical knowledge to offer end-to-end solutions. We help our customers across industries to become more agile and flexible with minimum business upheaval. Our deep and broad BFS expertise and business solution capabilities focus on driving customer experience, process efficiencies and regulatory compliance. We have specialist domain knowledge with strategic applications such as:

  • Pega® Client Life Cycle Management
  • Pega® Know Your Customer
  • Pega® Smart Investigate
  • Pega® Smart Dispute
  • Pega® Customer Service
Insurance

Insurance

Our insurance domain experience in serving leading insurance clients globally, along with the innovation we bring, positions us as a preferred partner of choice in achieving digital transformation.

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Insurance

Our insurance domain experience in serving leading insurance clients globally, along with the innovation we bring, positions us as a preferred partner of choice in achieving digital transformation. We help our insurance clients:

  • Co-create inventive products and solutions
  • Target diverse markets to broaden reach and secure conversion
  • Improve customer engagement
  • Achieve cost benefits through automation of process & reduce the burden on back-office operations

Ruletronics’s Next Generation Young Insurance practice has industry-leading strengths in consulting, technology, and sourcing. We have specialist domain knowledge with strategic applications.

  • Pega® Customer Service for Insurance
  • Pega® Marketing for Insurance
  • Pega® claims for Insurance
Life Science & Health Care

Life Science & Health Care

Our Healthcare and Life Sciences SMEs have supported large scale Pega® implementations at leading healthcare clients in the US and have knowledge of strategic applications on.

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Life Science & Health Care

Our Healthcare and Life Sciences SMEs have supported large scale Pega® implementations at leading healthcare clients in the US and have knowledge of strategic applications on:

  • Pega® Customer Services
  • Pega® Care Management
  • Pega® Health Care Industry Framework
Communication, Media & Manufacturing

Communication, Media & Manufacturing

Digitization, multi-platform content consumption, social media integration and end-to-end data management are just some of the disruptive forces surrounding Communication, Media and Manufacturing industries today.

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Communication, Media & Manufacturing

Digitization, multi-platform content consumption, social media integration and end-to-end data management are just some of the disruptive forces surrounding Communication, Media and Manufacturing industries today. By applying our custom automated workflows, not only will you improve reliability, but also minimizes cost. Additionally, it facilitates single-click provisioning and activation, as well as a smooth migration to cloud-based business and operational support systems for service fulfilment, assurance and billing.
We have specialist domain knowledge with strategic applications:

  • Pega® Marketing for Communications
  • Pega® Customer Service for communications for B2C
  • Pega® Customer Service for communications for B2B
  • Pega® Fulfilment control
Public Sector

Public Sector

Around the world, public sector organizations are facing a range of challenges such as increased citizen expectations, growing awareness, digitally connected world and shrinking budget.

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Public Sector

Around the world, public sector organizations are facing a range of challenges such as increased citizen expectations, growing awareness, digitally connected world and shrinking budget.

We address these challenges and deliver improved outcomes with digital strategies and data-driven insights from your region by using smarter technology like Pega®. We have specialist domain knowledge with strategic applications:

  • Pega® Customer Service
  • Pega® Survey

Key Solutions

CLM Accelerator - Digital Commercial On boarding

CLM Accelerator - Digital Commercial On boarding

Even in this digital era, most commercial onboarding is a laborious manual process still done offline by the middle and back office teams. Client experience is further impacted by the lack of process awareness,

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CLM Accelerator – Digital Commercial On boarding

Even in this digital era, most commercial onboarding is a laborious manual process still done offline by the middle and back office teams. Client experience is further impacted by the lack of process awareness, the various sets of documents required, and the extended due diligence.

Our self-service accelerator supplements Pega’s client lifecycle management strategic application by empowering the customer with a guided self-service workflow, thus enhancing experience. The solution provides insights around the required documents, ensures that data captured is right the first time through NLP, performs document validation capability through OCR, and keeps the customer informed on the progress of their application. The solution can be easily extended to leverage multi-channel support such as help-on-demand, and to connect to the agent via WebChat to enable faster turnaround time and also provide the customer with a wow factor!

KYC Remediation Accelerator for Pega®

KYC Remediation Accelerator for Pega®

The Ruletronics KYC Remediation Accelerator is created to help financial services and insurance firms simplify the bulk remediation of their KYC files. The accelerator is built to complement Pega’s industry-leading KYC solution Pega® Know Your Customer strategic application.

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KYC Remediation Accelerator for Pega® Know Your Customer (KYC) Application

The Ruletronics KYC Remediation Accelerator is created to help financial services and insurance firms simplify the bulk remediation of their KYC files. The accelerator is built to complement Pega’s industry-leading KYC solution Pega® Know Your Customer strategic application.
It supports the entire remediation process, starting with the import of client and counterparty data to document collection and entity classification (local and global), right till the KYC profiling.

With robotics-powered Pega capabilities, we are now able to elevate process efficiencies of bulk remediation to a whole new level by carrying out fraud checks in the background.

The addition of BOT manager to the accelerator presents the real-time processing of data, and pictorially depicts management consumption using fusion charts.

Certificate of Insurance

Certificate of Insurance

Our solution combines the power of Pega and the capabilities of smart automation, to truly digitize the post-sale policy servicing processes for insurance firms.

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Certificate of Insurance

Our solution combines the power of Pega and the capabilities of smart automation, to truly digitize the post-sale policy servicing processes for insurance firms.

At the heart of our solution is a sleek self-service portal, which promotes the processing of policy update requests of customers automatically through straight through processing. Use of an intelligent Pega Chatbot engine and NLP enables automation of customer queries and FAQs. The inherent multi-channel capabilities of Pega enable a seamless switch over to Customer Service Representative (CSR) capabilities for queries that need human interaction.

While the use of self-service channel provides significant operational cost savings to insurers, smart automation using Chatbot and NLP capabilities enhance the experience of customers considerably, especially that of the Gen Xs and Millennials!

Insurance Sales & Services

Insurance Sales & Services

Our solution leverages Pega to provide a “Ready to Serve” regulatory compliant Quote & Sale platform for leading insurance firms.

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Insurance Sales & Services

Our solution leverages Pega to provide a “Ready to Serve” regulatory compliant Quote & Sale platform for leading insurance firms.
The solution delivers seamless and guided workflow that enables the sale of the right product to the customers, on the channels of their preference. In an ever-changing landscape of the insurance regulatory space, our solution ensures that a comprehensive “situation & need analysis” of the customer is done ahead of any sale. The modular architecture of the solution ensures that future compliance requirements can be accommodated easily.

  • Omni-channel UX and social engagement
  • Intelligent next-best-action guidance and robotic automation
  • Predictive model to find the most contextual product
  • Strategy rules to identify the customer’s best interest
  • Insurance distribution directive compliant reporting
Disability Claims Management

Disability Claims Management

The Ruletronics solution for Disability Claims Management drastically reduces the turnaround time while increasing efficiencies and experience, thus unleashing the true potential of the Pega Digital Process Automation platform.

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Disability Claims Management

The Ruletronics solution for Disability Claims Management drastically reduces the turnaround time while increasing efficiencies and experience, thus unleashing the true potential of the Pega Digital Process Automation platform.

Our solution manages end-to-end Short-Term Disability (STD) and Long-Term Disability (LTD) claims for insurers and Third Party Administrators (TPA), with early claim intervention strategies that reduce the claims management lifecycle and decrease disability duration. The solution leverages pre-built guided processes, official disability guidelines, omnichannel communications, e-forms (powered by DocuSign), e-payments via PayPal, Fitbit integration, dashboards and performance reports.

Quality Incident Management for Manufacturing Industries

Quality Incident Management for Manufacturing Industries

The Intelligent Quality Incident Management Solution (iQiM) is a robust solution for streamlining overall quality processes across the manufacturing lifecycle by leveraging cognitive assistance, improving compliance, collaboration and enforcing SLAs.

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Resources

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Nets Testimonial

Client Speak

Partnership with LTI enabled a smooth transition and stability of the legacy eCom platform, strengthening an engagement based on agility, adaptability and people power.

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